Generative AI and Automation in Business Processes

Abstract

This study investigates the significant effect of generative AI on the automation of commercial processes. The paper analyses the advantages and disadvantages of generative AI in simplifying processes across several industries, drawing on a wide range of secondary data sources. Enhanced effectiveness, cost savings, increased accuracy, scalability, as well as flexibility have been cited as key strengths. Strong governance structures are required since the incorporation of generative AI presents ethical and privacy issues. Aspects like the effects on the workforce, data security, and industry-specific issues all stand up as important determinants of the adoption of generative AI. The research presented here advances our knowledge of how Generative AI could potentially use to transform company operations.